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Legend Travel
T: +91 11 430 77 777
F: +91 11 23346180

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Legend Travel
 113-114, Mohan Singh Place
Connaught Place
New Delhi - 110 001
T: +91 11 430 77 777
F: +91 11 23346180
E: info@uniglobelegend.com
 

 

 

 
UNIGLOBE Legend Travel Customer Feedback Survey  
 

1. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?

 1=Poor   5=Excellent  1   2   3  4   5    

 

2. Are telephone calls answered within 10 seconds / 4 rings?

 1=Never   5=Always  1   2   3  4   5    

 

3. Are e-mail requests answered within 24 hours?

 1=Never   5=Always  1   2   3  4   5    

 

4. Are the reservations our staff makes for you accurate?

Yes   No    

 

5. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

 1=Never   5=Always  1   2   3  4   5    

 

6. Are complaints resolved to your satisfaction and in a timely manner?

 1=Never   5=Always  1   2   3  4   5    

 

7. If you are not satisfied with the services provided by the UNIGLOBE Travel agent, which of the following would be the most important reason or reasons why you will not consider booking another trip with us? (Select all that apply)

Poor follow-up  Poor product knowledge   
Poor understanding of my travel needs  Agent rushed me to make a decision   

 

8. Would you recommend UNIGLOBE Travel to a friend or relative?

Yes   No    

 

9. Which of these are factor(s) do you consider while booking your ticket with us?

Value  Service   
Price 

 

10. Have you made a reservation through our website?

Yes   No    

 

If yes, please rate the following on a scale of 1 to 5, where 1 means "poor" and 5 means "excellent"

 

11. Ease of Navigation

 1=Poor   5=Excellent  1   2   3  4   5    

 

12. Quality of information

 1=Poor   5=Excellent  1   2   3  4   5    

 

13. Response time

 1=Poor   5=Excellent  1   2   3  4   5    

 

14. Would you like to receive regular information on our special deals, offers and newsletter?

Yes   No    

 

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